FAQ

All vehicles come with a guarantee of 12 to 24 months depending on the model; the exact period is stated in the guarantee card. Consumers also have a statutory two-year right in the event of lack of conformity.

The catalogue on our website shows which items are available in the warehouse and which are in the showroom. For expensive vehicles we recommend confirming availability with a manager before ordering.

By payment card (Visa, Mastercard, UnionPay) through our acquiring bank, by bank transfer against an invoice, or in cash or by card on collection where agreed in advance.

Delivery is priced individually based on the dimensions and weight of the vehicle, the order value and the destination. The exact amount is confirmed when your order is accepted.

Items that are in stock are handed over to the carrier within 1–3 working days of payment. The transit time depends on the destination and the carrier.

Yes, we ship across the European Union. Costs and transit times for your country are confirmed by a manager before the order is placed.

Yes. Collection from our warehouse in Wrocław is possible by prior arrangement — call us to agree a date and time.

As a consumer you may withdraw from a distance contract within 14 days of receiving the goods, without giving a reason. The goods must be complete and unused, and you bear the direct cost of returning them.

We refund payments no later than 14 days after being informed of your withdrawal, using the same payment method you used originally. We may withhold the refund until the goods are returned or proof of dispatch is provided.

Consumables and wear items: batteries, tyres, brake pads and discs, chains and sprockets, filters, spark plugs, belts and cables, as well as damage caused by misuse, accidents or unauthorised repairs.

Servicing may be carried out by us or by any authorised dealer, but it must follow the manufacturer's schedule and be recorded in the service book — otherwise the guarantee is void.

Vehicles are delivered partially assembled in factory packaging. Pre-delivery inspection and final assembly should be carried out by a qualified technician; we can arrange this before dispatch on request.

Yes. We issue VAT invoices and work with companies and sole traders; for larger volumes ask a manager about wholesale terms.

Each vehicle is supplied with an owner's manual, a guarantee card and the sales documents. Additional documents required for registration can be provided on request.

Yes. Provide your company name, address and VAT ID at checkout and we will issue a VAT invoice for the order.

Items in the cart are reserved for 30 minutes. A longer reservation can be arranged with a manager, for example while a bank transfer is being credited.

Risk passes to you when we hand the goods to the carrier, so please inspect the packaging on delivery and have the driver record any damage in the carrier's report — that report is what makes a claim possible.

Yes. Send us the model and the part number or a photograph of the part and we will check availability and quote a price.

Yes, on request we carry out pre-delivery preparation before dispatch — mention it in the order comments or agree it with a manager by phone.

Yes, our service centre works with motorcycles and ATVs of any brand, regardless of where they were purchased.

Send us the order number, a description of the fault and photographs. We respond to complaints within 14 days.

It depends on the model. Each listing states whether the vehicle is approved for public roads or intended for off-road use only — if in doubt, please ask before ordering.