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Warranty

Warranty

We stand behind the vehicles we sell. This page explains what the commercial guarantee covers, how long it lasts, what falls outside it and how to make a claim. It complements — and does not limit — your statutory rights as a consumer.

Guarantee period

The manufacturer's guarantee on our vehicles runs from 12 to 24 months depending on the model and the manufacturer. The exact period is stated in the guarantee card and the service book supplied with the vehicle. Mileage and operating hours are not taken into account — only the calendar period and compliance with the servicing schedule matter.

The guarantee period starts on the day the vehicle is handed over to the buyer. Separately from this commercial guarantee, consumers benefit from a statutory two-year liability for lack of conformity described in our Terms and Conditions.

What the guarantee covers

The guarantee covers the free repair of defects caused by the manufacturer, provided the vehicle has been used in accordance with the operating instructions:

assembly defects and manufacturing faults in units and components;
hidden material defects that appear during normal use;
failures of the engine, transmission, frame and electrical equipment that are not caused by external impact.

Where a product is found to be defective, we will at our discretion either repair it or replace the faulty part with a working one, keeping the original guarantee period. Parts replaced under guarantee remain the property of the service centre.

What the guarantee does not cover

Consumables and parts subject to natural wear are excluded:

batteries, fuses, bulbs and LEDs;
tyres and inner tubes, brake discs and pads;
drive belts, chains, sprockets and cables;
filters, spark plugs, seals and gaskets;
clutch components, shock absorbers and operating fluids;
plastic parts, paintwork and chrome where damage is mechanical.

The guarantee also does not apply where a fault results from:

failure to follow the operating, storage or transport instructions;
fuel, oil or fluids that do not meet the manufacturer's specification;
use in competitions or racing, or operation with an overload;
repairs carried out by the owner, non-original spare parts or modifications to the design, including engine remapping;
accidents, drops, immersion in water or ingress of foreign objects;
missed or delayed scheduled servicing.

Scheduled servicing is mandatory

The guarantee is valid only if scheduled maintenance is carried out by us or by another authorised dealer and recorded in the service book. The first (running-in) service is due at the interval specified by the manufacturer — usually after the first 500–1000 km or the first operating hours. Skipping the running-in service is the most common reason for a claim being rejected.

How to make a claim

Stop using the vehicle as soon as a fault appears — continuing to ride can make the damage worse and void the guarantee.
Report the problem by phone +48 780 608 046 or by e-mail to office@quadromoto.store, describing the fault and attaching photos or video.
Deliver the vehicle to the service centre. Transport of a faulty vehicle to the service centre is arranged and paid for by the customer; if that is not possible, we can arrange collection at our standard rates.
Hand over the guarantee card, the service book and proof of purchase together with the vehicle.
Wait for the diagnosis, which determines whether the case is covered by the guarantee.

Repair times

Defects caused by the manufacturer are rectified within 14 calendar days where the required parts are in stock. If parts have to be ordered from the manufacturer, the repair may take longer, but in no case more than 45 days. The agreed period is confirmed in writing in the repair order.

Parts and accessories

Spare parts and accessories bought separately are covered by the manufacturer's guarantee stated in the accompanying documents. Parts fitted in our service centre are covered provided the installation was carried out by our technicians.

Still have questions? See the FAQ or contact us — we will help you with your specific case.

Your statutory rights

This commercial guarantee is given voluntarily by the seller and is additional to — and does not limit — the rights you have by law. If you are a consumer, the seller is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of that moment. In that case you may ask for the goods to be brought into conformity by repair or replacement and, where that is impossible, disproportionate or unsuccessful, for a proportionate price reduction or for termination of the contract with a refund.

You may exercise those statutory rights regardless of whether the case is also covered by this guarantee, and no term of this guarantee may deprive you of them.

Before you contact us

Many issues reported as faults turn out to be settings or maintenance matters. Before making a claim, please check that the fuel and oil meet the manufacturer's specification, that the battery is charged and its terminals are clean, that the chain tension and tyre pressure are within the specified range, and that the scheduled services have been carried out on time. Having the vehicle identification number, the purchase date and clear photographs to hand will speed up the assessment considerably.